Terms & Conditions

Ordering

  • All orders require a minimum 7 day’s notice in advance from the date of delivery. For urgent orders, please call us at 6385 0038 directly or drop us an email at info@papamama.sg, we will see how we can help.
  • All orders submitted online or by fax are subjected to confirmation before processing. Confirmation of your order, including verbal confirmation via telephone, implies that you have read, understood and accepted the terms and conditions as listed here.
  • Minimum order for our packages are as follows:
    • Joyous Package – A minimum total amount of S$120 applies to every order.
    • Delight Package – A minimum total amount of S$120 applies to every order.
    • For mix-and match, A minimum of 05 boxes per package type is required.

Delivery Charges

  • Free delivery to one location is provided for orders above $200 NETT. Subsequent locations can be arranged at a delivery charge of $20 per location. (Additional charge of $15 is applicable for delivery to these district code: 09, 60 – 64, 69 – 71 – Jurong, Lim Chu Kang, Tengah, Tuas, Jurong Industrial & Sentosa).
  • For orders below $200, each location is charged at $20. (Additional charge of $10 is applicable for delivery to these district code: 09, 60 – 64, 69 – 71 – Jurong, Lim Chu Kang, Tengah, etc and $20 for Tuas, Jurong Industrial & Sentosa).
  • Additional surcharge of $5 is applicable for delivery within the CBD area.
  • For delivery to office building, shopping area or within CBD area, arrangement will be made for customer/contact person to collect the packages at a pick up point (eg. Building lobby, drop off point).
  • Deliveries are made between 11am – 2pm, Mon – Sun (including Public Holidays).
  • Special Timing requests like specific delivery time frame (eg.1pm-2pm), or delivery timing before or after 11am-2pm may be arranged at a surcharge of $10. This is subjected to operational viability and availability of time slot.

Payment Terms

  • Payments to be made at least 3 days before your collection / delivery date.
  • All cheque / money order should be crossed and made payable to E TIARA PTE LTD
  • Mailing address for all cheque payment : 5001 Beach Road #01-12 Golden Mile Complex Singapore 199588
  • Bank Transfer details :
    E TIARA PTE LTD
    UOB
    Jalan Sultan Branch (Bank/Branch Code : 7375/432)
    Current Account number : 392-304-154-9
  • DBS
    Marina Bay Financial Centre (Bank/Branch Code : 7171/003)
    Current Account Number : 003-929-045-4

Acceptance of Products

  • All Packages delivered must be checked and shall be deemed accepted by customers if no discrepancies are raised upon delivery.
  • All our fresh food products are packed on the same day of delivery and are to be consumed on the same day.
  • We will not be responsible for the product condition if left without proper storage or refrigeration by the customer after delivery.
  • Goods sold are non-refundable and non-exchangeable
  • Orders will be packed according to the specification as shown in our website or brochure.We reserve all rights to substitute or change items of a similar nature or value in the event that the specified items are unavailable for any reason. Customers will be informed of any changes prior to delivery.
  • All pictures shown on our website & brochures are for reference only. Actual products may vary slightly in portion & colour.

Amendments & Cancellation Charges

  • Amendments will not be allowed 3 working days prior to delivery
  • As all the packages are personalised, all orders placed are final and any changes and cancellations will be charged accordingly. A cancellation surcharge will apply as follows:
    • 50% of the order price if cancellation notice is less than 72 hours
    • 100% of the order price if cancellation notice is less than 48 hours
  • A processing fee of $50 will be charged if any cancellation is done after we have sent an email confirming the order, even if the notice is more than 72 hours.