About Ordering

How do I place an order?

  • Website - Simply add your items to the cart, fill-in the required information and then check out. We will send you an email to confirm the order within the next 24 hours. Please call us at 6385 0038 if you do not hear from us.
  • WhatsApp - Send us your enquiry or order details at 88177262.

Do I need to order in advance?

  • Yes, at least 5 working days before the delivery date.
  • If it’s less than 5 days in advance, please call us at 6385 0038 or drop us an email at info@papamama.sg, we will see how we can help.

What are your business hours for placing an order?

  • For ordering or enquiry via our website: All Days from Monday – Sunday, inclusive of Public Holidays.
  • For enquiry on our service and products via telephone 6385 0038 or whatsApp 88177262. Our usual business hours are as follow: Weekdays 9.30am - 6.30pm, Sat 9.30am - 1.30pm, Closed on Sunday and public holidays.

Is there a minimum order? 

  • Joyous Package – A  minimum of 5 boxes per package applies to every order.
  • Delight Package – A minimum of 5 boxes per package applies to every order.

Can I mix-and-match different packages in my order?

  • Yes! Similarly, a minimum of 5 boxes per type of package applies to every order

What are your Terms & Conditions?

What if I would like to substitute some items in the package?

  • Please give us a call or drop us an email to enquire as there may be some cost differential charge involved for certain substitutions.

About Delivery/Charges

What are your delivery charges?

  • Free delivery to one location is provided for orders above $200 NETT. Subsequent locations can be arranged at a delivery charge of $15 per location. 

What are your delivery timing?

  • Standard delivery timing is between 11am – 2pm. Mon – Sun, including Public Holidays.

Can I request a specific delivery timing?

  • A fee of $10 will be charged on top of delivery fee(if any), for specific timing that is outside of our standard delivery hours.

Can I self-collect my order?

  • Self collection can be arranged via appointment only from 9am - 12noon daily.
  • Collection address: Blk 89 Bedok North St4 #01-99 S460089
  • For convenience, kindly inform us 5 minutes beforehand so we can get ready and hand your order through the backdoor - so you will not have to find/wait for parking space!
     

About Payment

How do I make my payments?

  • By Bank Transfer (DBS) – Account Number : 072-010463-3 (Bank/Branch Code : 7171/072) Raffles Place
  • By PayNow – Scan the QR Code below
         

Do you charge GST?

  • Yes. We do charge GST.

About our Food & Product

How long can I keep the food products?

  • Fresh food products (Ang Ku Kueh, Glutinous Rice, Fruit Tart are best consumed on the same day of delivery. We highly recommend that the food are delivered to your recipients and consumed on the same day of delivery. Otherwise, please store them in the refrigerator immediately.
  • We are not responsible for the quality of the food products if not stored as per recommended.

About Babycard and Packaging

Can I have the card without my baby photo?

  • Yes. We do have available design without the baby photo, please choose the sample from our website.
  • All packages are available in either pink (girl) or blue (boy).

Can we have our baby’s Chinese name on the card?

  • Yes. You can type in the Chinese name in the order form.

Can I customize my personal message on the baby card?

  • Yes. Simply type in your message in the box provided when you are filling in the order form.